1. Describe the customer expectations and satisfaction for the service organization you have chosen and discuss the importance of achieving customer expectations and satisfaction with respect to this organization.
2. Propose and explain criteria for developing and evaluating strategies for change, such as a quality management initiative, in your selected service organization.
3. Illustrate the essentials of quality management and the techniques that are associated with it, including benchmarking and knowledge management, as they apply to your selected service organization.
4. Discuss the proposed total quality management imitative and analyze its impact on the service organization’s culture, employees, and customers.
5. Provide recommendations to your selected service organization that will enhance its organizational strategies to meet consumer demands. FOR MORE INFORMATION ON THIS TOPIC CLICK HERE