L1. Be able to explore how
communication skills are
used in health and social care 1.1 Apply relevant theories of communication to health and social care contexts
1.2 Use communication skills in a health and social care context
1.3 Review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings
1.4 Analyse the use of strategies to support users of health and social care services with specific communication needs
communication skills are
used in health and social care 1.1 Apply relevant theories of communication to health and social care contexts
1.2 Use communication skills in a health and social care context
1.3 Review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings
1.4 Analyse the use of strategies to support users of health and social care services with specific communication needs
L2. Understand how various
factors influence the
communication process in
health and social care 2.1 Explain how the communication process is influenced by values and cultural factors
2.2 Explain how legislation, charters and codes of practice impact on the communication process in health and social care
2.3 Analyse the effectiveness of organisational systems and policies in promoting good practice in communication
2.4 Suggest ways of improving the communication process in a health and social care setting
L3. Be able to explore the use of information and
communication technology
(ICT) in health and social care 3.1 Access and use standard ICT software packages to support work in health and social care
3.2 Analyse the benefits of using ICT in health and social care for users of services, care workers and care organizations.
3.3 Analyse how legal considerations in the use of ICT impact on health and social care.
NQF Level 4: BTEC Higher National Certificate (HNC – HSC) Unit Code
001 Date Issued: 4th February 2013
Unit:
Communicating in Health and Social Care organizations Student ID
Submission
Date: 3rd June 2013
factors influence the
communication process in
health and social care 2.1 Explain how the communication process is influenced by values and cultural factors
2.2 Explain how legislation, charters and codes of practice impact on the communication process in health and social care
2.3 Analyse the effectiveness of organisational systems and policies in promoting good practice in communication
2.4 Suggest ways of improving the communication process in a health and social care setting
L3. Be able to explore the use of information and
communication technology
(ICT) in health and social care 3.1 Access and use standard ICT software packages to support work in health and social care
3.2 Analyse the benefits of using ICT in health and social care for users of services, care workers and care organizations.
3.3 Analyse how legal considerations in the use of ICT impact on health and social care.
NQF Level 4: BTEC Higher National Certificate (HNC – HSC) Unit Code
001 Date Issued: 4th February 2013
Unit:
Communicating in Health and Social Care organizations Student ID
Submission
Date: 3rd June 2013
Lecturer Name: Dr. Susan Marchant- Haycox Internal Verifier Name:
Rules and regulations:
Plagiarism is presenting somebody else’s work as your own. It includes: copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework from another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the procedures set down by the College. Please see your student handbook for further details of what is / isn’t plagiarism.
Coursework Regulations
Rules and regulations:
Plagiarism is presenting somebody else’s work as your own. It includes: copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework from another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the procedures set down by the College. Please see your student handbook for further details of what is / isn’t plagiarism.
Coursework Regulations
1 You are required to submit your coursework on-line through online e-learning system http://stponline.org.uk. Detailed information about this is available in the student handbook submission
2 Details of submission procedures and penalty fees can be obtained from Academic Administration or the general student handbook.
3 Late coursework will be accepted by Academic Admin Office and marked according to the guidelines given in your Student Handbook for this year.
4 If you need an extension (even for one day) for a valid reason, you must request one, using a coursework extension request form available from the Academic Admin Office. Do not ask the lecturers responsible for the course – they are not authorised to award an extension. The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick.
5 General guidelines for submission of coursework:
a) All work must be word-processed and must be of “good” standard.
b) Document margins shall not be more than 2.5cm or less than 1.5cm
c) Font size in the range of 11 to 14 points distributed to including headings and body text. Preferred typeface to be of a common standard such as Arial or Times New Roman for the main text.
d) Any computer files generated such as program code (software), graphic files that form part of the course work must be submitted either online with the documentation.
e) The copy of the course work submitted may not be returned to you after marking and you are advised to have your personal copy for your reference.
f) All work completed, including any software constructed may not be used for any purpose other than the purpose of intended study without prior written permission from St Patrick’s International College.
2 Details of submission procedures and penalty fees can be obtained from Academic Administration or the general student handbook.
3 Late coursework will be accepted by Academic Admin Office and marked according to the guidelines given in your Student Handbook for this year.
4 If you need an extension (even for one day) for a valid reason, you must request one, using a coursework extension request form available from the Academic Admin Office. Do not ask the lecturers responsible for the course – they are not authorised to award an extension. The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick.
5 General guidelines for submission of coursework:
a) All work must be word-processed and must be of “good” standard.
b) Document margins shall not be more than 2.5cm or less than 1.5cm
c) Font size in the range of 11 to 14 points distributed to including headings and body text. Preferred typeface to be of a common standard such as Arial or Times New Roman for the main text.
d) Any computer files generated such as program code (software), graphic files that form part of the course work must be submitted either online with the documentation.
e) The copy of the course work submitted may not be returned to you after marking and you are advised to have your personal copy for your reference.
f) All work completed, including any software constructed may not be used for any purpose other than the purpose of intended study without prior written permission from St Patrick’s International College.
Outcomes and assessment requirements
Outcomes Assessment requirements
To achieve each outcome a learner must demonstrate the ability to:
L1. Be able to explore how
communication skills are
used in health and social care 1.1 Apply relevant theories of communication to health and social care contexts
1.2 Use communication skills in a health and social care context
1.3 Review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings
1.4 Analyse the use of strategies to support users of health and social care services with specific communication needs
L2. Understand how various
factors influence the
communication process in
health and social care 2.1 Explain how the communication process is influenced by values and cultural factors
2.2 Explain how legislation, charters and codes of practice impact on the communication process in health and social care
2.3 Analyse the effectiveness of organisational systems and policies in promoting good practice in communication
2.4 Suggest ways of improving the communication process in a health and social care setting
L3. Be able to explore the use of information and
communication technology
(ICT) in health and social care 3.1 Access and use standard ICT software packages to support work in health and social care
3.2 Analyse the benefits of using ICT in health and social care for users of services, care workers and care organizations.
3.3 Analyse how legal considerations in the use of ICT impact on health and social care.
Outcomes Assessment requirements
To achieve each outcome a learner must demonstrate the ability to:
L1. Be able to explore how
communication skills are
used in health and social care 1.1 Apply relevant theories of communication to health and social care contexts
1.2 Use communication skills in a health and social care context
1.3 Review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings
1.4 Analyse the use of strategies to support users of health and social care services with specific communication needs
L2. Understand how various
factors influence the
communication process in
health and social care 2.1 Explain how the communication process is influenced by values and cultural factors
2.2 Explain how legislation, charters and codes of practice impact on the communication process in health and social care
2.3 Analyse the effectiveness of organisational systems and policies in promoting good practice in communication
2.4 Suggest ways of improving the communication process in a health and social care setting
L3. Be able to explore the use of information and
communication technology
(ICT) in health and social care 3.1 Access and use standard ICT software packages to support work in health and social care
3.2 Analyse the benefits of using ICT in health and social care for users of services, care workers and care organizations.
3.3 Analyse how legal considerations in the use of ICT impact on health and social care.
Background Info – Learning Outcome 1 to be submitted on week 5 for feedback (Formative assessment). Word count 1000.
By using relevant materials from any reliable/authorized source please attempt learning outcome one.
Description of problem to be solved
Please produce a written essay of 3000 words (bearing in mind the learning outcomes) and demonstrate your understanding of communication principles, techniques and strategies used in a health and social care settings. Please refer to the scenarios below.
By using relevant materials from any reliable/authorized source please attempt learning outcome one.
Description of problem to be solved
Please produce a written essay of 3000 words (bearing in mind the learning outcomes) and demonstrate your understanding of communication principles, techniques and strategies used in a health and social care settings. Please refer to the scenarios below.
Case Study/Background Info – Part 1 (Formative assessment)
Scenario 1: Hospital Appointment.
A partially sighted patient arrives 30 minutes early for her appointment for a skin problem and has to wait 40 minutes in the waiting room before being seen by a nurse. Eventually, the doctor arrived and briefly and asked the patient a few questions before calling in the nurse to give her a prescription for some antibiotics. As a result, the patient felt the doctor had not spent much time with her. The patient had no opportunity to voice her concerns. She had not been given a chance to ask the doctor for a sick note for her employer verifying that she was sick. The patient may have left the doctor’s office feeling unsatisfied with the visit because she was still uncertain about what could have been the cause of her skin problem. Negative experiences such as these, with healthcare providers are often due to various communication problems that usually occur within healthcare settings.
Attempt following learning outcome one and demonstrate how a patient can overcome the above situation and other communication related issues within healthcare context.
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